The @StaffsCCGs Twitter account is managed by the Communications and Engagement team.
The @StaffsCCGs account feed will tweet regularly througout the day; with some special events resulting in a higher volume (for example live tweeting from public engagement events). The majority of our Twitter activity will take place during office hours, with the possible exception of special events and activities. The tweets from this account will mainly focus on the following:
- Alerts about new content on our other communication channels (our website, YouTube, publicity campaigns, apps etc)
- Information from our CCG
- Occasional live coverage of events
- Retweets of health news or interesting content from partners and the wider health community
- Feedback opportunities/invitations to events.
For campaign purposes and over public holidays we may on occasion schedule automated activity, but these occurrences will be rare.
We will not routinely follow those who follow us. Our following list will be limited to key Twitter users and partners as per our Communications and Engagement Strategy. Our aim is also to reduce resource draining spam and direct messaging.
We see Twitter as an opportunity for conversation, and as such we welcome feedback from all our followers, and will at all times endeavour to be a part of the conversation. We cannot, however, guarantee that we will be able to reply to each individual message received via Twitter. Complaints should be directed through the formal channels, the details of which are available on our complaints page.
The page will be linked to our Twitter feed, and will share latest news, photo galleries and videos. The areas covered by our Facebook page will remain largely similar to those we cover on Twitter, however using Facebook gives us the opportunity to share this information in different formats and reach different audiences.
Again we would like to stress that whilst we want as many people as possible to engage with us through our social media activity, complaints should be directed through the appropriate channels, the details of which are available on our complaints page.