Welcome to NHS South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group

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Useful Information


Coaching offer - for people representing patient and public voice in the NHS 

NHS England and NHS Improvement is offering coaching for Patient and Public Voice (PPV) partners.  They are offering places to people who are currently involved in the work of NHS England and NHS Improvement or are supporting health and care system transformation programmes (STP, ICS, Primary Care networks, etc.) on a regular basis.  The places are aimed at PPV partners who are supporting major changes in health and care services and who would like to further develop their strategic or practical skills and so support them to strengthen their voice in their volunteering role.

The coaching will be provided by an accredited employee coach or an employee undertaking this qualification, both would also coach NHS England and Improvement employees. The offer is for 6 hours coaching including one face to face meeting. Expenses incurred would be covered as per NHS England and NHS Improvement expenses guidance; these are expected to be minimal as the majority of the sessions would be conducted by telephone wherever possible.


  • NHSE/I would anticipate that you would have been volunteering for a minimum of 4 months representing patient voice (less will be considered if you feel you have had enough time in the role to have something you wish to receive coaching on)
  • NHSE/I will consider location as part of the criteria to get a spread across the country and to fit with coach availability
  • You will need to have a specific issue related to your volunteering role which you would like to work through with your coach. This should be something that will help you increase your effectiveness in representing patient voice (this will remain confidential between yourself and your coach)

More information and how to apply

If you are interested please send an e mail to This email address is being protected from spambots. You need JavaScript enabled to view it. requesting an application form and a guide with more details. As part of your application you will be asked to include details of your sponsor and a supporting statement from them. Please forward your completed application as soon as possible so NHSE/I can accommodate as many people as possible.

Trauma, Orthopedics and Gynaecology engagement analysis and actions

UHB have released engagement analysis and actions from their consultation back in July for adult services (Trauma, Orthopedics and Gynaecology) at Good Hope Hospital. There is also an update on our website, as we supported the engagement earlier in the year.

Hoax telephone calls relating to medical supplies and Brexit

Members of the public have been receiving a number of malicious telephone calls whereby the caller claims to be from the “NHS Brexit Team” and states that all medicines and prescriptions will need to be paid for in advance due to supply issues in Europe. They proceed to request banking details and members of the public have been conned out of significant amounts of money thinking these calls are coming from the NHS.

You may see articles in the media so please be aware of it. If you would like to provide advice, guidance is available from the Trading Standards team (advising people not to engage with the caller and never to provide any personal or financial information over the telephone).

If needed contact Trading Standards at: This email address is being protected from spambots. You need JavaScript enabled to view it. or 01268 582240.

Stafford failed my mother, but my father received exemplary care

Having lost her mother 13 years ago in the Mid Staffs disaster, Deb Hazeldine recounts the exemplary end-of-life care her father received recently at the University Hospitals of North Midlands.

The Lions, Message In a Bottle scheme

message in a bottleThe Lions, Message In a Bottle scheme is a simple idea designed to encourage people to keep their personal and medical details on a standard form and in a common location – the fridge. The bottle is kept in the fridge, where the emergency services will be able to find it in the event of being called to your home. They will know you have a bottle by the two labels displayed on the inside of the front door or on the main entrance to your home and the other is for the door of your fridge.

This scheme is free to the user. Whilst it is focused on the more vulnerable people in our community this scheme can benefit anyone.

Bottles are free of charge and can usually be found in your local Chemist or Doctors Surgeries, you may also find that you can obtain one through your nearest Neighbourhood Watch group, Age Concern, Council Offices, Housing Association and many other places including Police stations.

If you are unable to find a Bottle or to find out more information about the scheme, please contact your local Lions Club.

South Staffordshire IT Buddies Scheme

  pdf Poster Download (585 KB)

Have your say in the GP Extended Access Hours Survey 2019

In September 2018, the NHS ‘Improving Access to Primary Care’ initiative was launched across Staffordshire and Stoke-on-Trent. As a minimum, the new service introduced additional appointments to all registered patients for same day and pre-bookable appointments between 6.30pm and 8.00pm Monday to Friday and on Saturday and Sunday mornings. Practices have been working together to deliver the extended hours with appointments being rotated between practices within each locality. Some practices have also made additional appointments available either earlier in the morning or within the usual practice opening hours Monday to Friday, depending on the local need. 

The service has now been in operation for over six months and we are keen to capture your feedback whether you have accessed the extended hours at your local GP and equally if you haven’t accessed an extended hours appointment then we’d like to hear about this too.  

A survey has now been completed and the results will be shared in September 2019.


Have you heard about the NHS App? https://digital.nhs.uk/services/nhs-app has toolkits for GP practice managers, FAQs for patients and guidance for CCGs. All surgeries are to be connected by 1 July 2019 and the App is already available to the public on Google Play and the Apple Store.

Patients will only be able to use all features when their GP practice is connected to the app.  NHSE and NHS Digital are working closely with CCGs to schedule in connection dates for GP practices.

Features of the NHS App
The NHS App enables people to:

  • check their symptoms using the health A-Z on the NHS website
  • find out what to do when they need help urgently using NHS 111 online

If their GP practice is connected to the app, they can register and verify their identity so they can:

  • book and manage appointments at their GP practice
  • order their repeat prescriptions
  • securely view their GP medical record
  • register as an organ donor
  • choose whether the NHS uses their data for research and planning

The Population Wellbeing Portal is Live!

Health Education England (HEE) has worked with Public Health England (PHE), the Academy for Public Health for London and Kent, Surrey and Sussex and the Faculty of Public Health to develop the Population Wellbeing Portal. The Portal offers free e-learning resources, training and education in population health, wellbeing and prevention.

The Portal provides a central location for free training and education resources relating to the health and wellbeing of the public including links to e-learning, toolkits, videos, webinars and various publications. Whatever your involvement with the public, these resources will support you in expanding your knowledge and skills to enable you to influence the health of the population.

The Population Wellbeing Portal brings together material from multiple sources. This includes resources from HEE, PHE, the Academy for Public Health for London and Kent, Surrey and Sussex, the Faculty of Public Health and many others. It links with All Our Health, PHE’s framework of evidence to guide healthcare professionals in preventing illness, protecting health and promoting wellbeing. For all enquiries regarding the portal please email This email address is being protected from spambots. You need JavaScript enabled to view it.

For more information about the Portal visit: https://www.e-lfh.org.uk/programmes/population-wellbeing-portal/

  pdf South Staffordshire PPGs Self Assessment Findings (753 KB)

Mobile Breast screening unit returns to Codsall March 2019

Please see document attached letter (13 KB) from Mark Jenkinson regarding the reinstatement of Breast Screening Services in Codsall.

Medicines update

NHS England and NHS Improvement have published updated information on planning for continuity of supply of medicines in the case of a ‘no deal’ EU Exit. This information also includes supporting Q&As which may be helpful in any discussions with patients and clinicians about their medicines and medical products. 

The nhs.uk website has also been updated with some patient-facing information on medicines supply.

HealthHarmonie - Community Dermatology Service

HealthHarmonie provide community based healthcare services on behalf of the NHS and additional capacity support to NHS hospitals.  Follow image this link (132 KB) to download a poster showing Service Inclusions/Exclusions, clinic locations and contact details.

Extended Access: Weekend and out of hours appointments in South West Staffordshire

It is always preferable to arrange an appointment at Russell House Surgery, in Codsall, during normal hours, but if this is not possible, then you may need to take advantage of the new service that has been created to offer more patient choice.

A network has been set up between GP practices across the South West area of Staffordshire to offer weekend and out-of-hours appointments with a healthcare professional e.g. an Advanced Nurse Practitioner, Clinical Pharmacist or GP. There are a number of GP practices who ae part of the extended access network and for more information on locations, times and availability download the poster HERE.

Please note that this is NOT an emergency or walk-in service. For urgent help you should call either 111 or 999.

Online resources for people with T1 diabetes - It can be hard for those newly diagnosed with Type 1 diabetes to know which websites to trust, so NHS England has made it easier by collecting all the useful NHS-trusted links in one place. The new pages will help people with Type 1 diabetes to gain the knowledge and confidence to manage their condition.

The site provides links to practical help on injecting insulin and checking blood glucose levels – as well as useful advice around living with the condition. Healthcare professionals are being encouraged to refer newly diagnosed patients, their parents and carers to the site as a one stop shop for Type 1 diabetes support. See the NHS website

The Herbert Protocol - The Herbert protocol is a national scheme which encourages carers to compile useful information which could be used in the event of a vulnerable person with dementia going missing.

The Herbert protocol initiative is named after George Herbert, a War veteran of the Normandy landings, who lived with dementia.

It consists of a form that can be filled in by the carer with the vital information about the person at risk. In the event of a person with dementia going missing, this information can then be quickly passed to the police to help locate the person.

The Herbert protocol for the public is now available on the Staffordshire Police website. To download the form, please go to: https://www.staffordshire.police.uk/HerbertProtocol

Codsall Community Hub gets the green light - Codsall Community Hub will see the present building refurbished, extended and new car parking built. This will allow for tenanted occupiers to increase in number from 19 to 28. The new Community Hub will encompass a café, library, three tiers of government, a wedding and conference venue, retail, a GP Surgery, small businesses, Police and NHS Trust.

Overall, seven public sector buildings will be intergrated into one, saving taxpayers £1.7 million in running costs and creating an income generating building for the Council, securing its long-term future.  pdf Read full details (110 KB) .

Development and Delivery of Integrated Care Teams - One of the key areas of focus of the Enhanced Primary and Community Care (EPCC) work stream within Staffordshire and Stoke-on-Trent’s Sustainability and Transformation Partnership, Together We’re Better, is the development and delivery of integrated care teams (ICTs).

ICTs are being developed to

  • Make it easier for health and social care staff to work across different organisations and with the voluntary sector.
  • Be reflective of the needs of their population.
  • Help people remain independent and at home for as long as possible.

Watch Bill’s story; a short animated video that demonstrates how ICTs work with people locally to deliver joined up care as effectively as possible.

Please share the video so that the work of ICTs across Staffordshire and Stoke-on-Trent becomes recognisable to the local communities that we serve. 

Link to Bill’s video - https://www.youtube.com/watch?v=RrAJKoEDY9M

Disposal of sharps - Community pharmacies will accept sharps containers containing used injectable sharps from patients. The pharmacy will safely store the returned sealed sharps bins until the regular collection by the nominated waste disposal collection company. The pharmacy is responsible for compliance with environmental agency stipulations. NHS England is responsible for and will arrange for the collection and disposal of the sharps through a waste collection contract.    This link to NHS Choices may be helpful https://www.nhs.uk/common-health-questions/accidents-first-aid-and-treatments/how-should-i-dispose-of-used-needles-or-sharps/

One You - Public Health England - One You is here to help you get healthier and feel better with free tips, tools and support. 

NHS Symptom Checker - a NHS interactive tool

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