Welcome to NHS South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group

About us

Staffordshire and Stoke-on-Trent patients to benefit from more flexible GP appointments from September

Patients across Staffordshire and Stoke-on-Trent are now able to access primary care services for longer under a new NHS initiative. 

Additional appointments are being made available to patients during weekday evenings and at weekends from September 1. 

GPs are working together to offer extended opening hours for same day and pre-bookable appointments for an additional 1½ hours after 6.30pm each week day and Saturday and Sunday mornings. Some practices will also be offering additional appointments during the day depending on local need.

All practices must be able to direct patients to the service and offer a choice of evening or weekend appointments in the same way they offer core hours appointments.

As part of the scheme practices are coming together to transform the way primary care services are delivered over the next 3 years. The additional capacity will also mean more time can be spent in practices to provide longer appointment for the patients with more complex needs, such as the frail and elderly.

Practices are also continuing to develop their current workforce models so that patients are directed to the most appropriate healthcare professional to meet their needs at their first appointment. This is not always a GP and so practices are working towards involving other primary care professionals as part of the model.

Dr Paddy Hannigan, the programme’s lead for the area’s clinical commissioning groups, said: “We know public satisfaction with general practice remains high, but in recent years patients have increasingly told us that access to appointments can be an issue. This is especially the case for those who work or who may struggle to get to a practice during the current opening hours.  

“The Extending Access to Primary Care Services programme aims to improve access for patients by offering more flexibility and a wider choice of appointment times into the evening and at weekends. 

“Good access is not just about getting appointments when patients need it though. It is about making sure patients have access to the right person, providing the right care, in the right place at the right time.”

The new service will be provided by local GP Federations. Patients will be offered an appointment with the most appropriate healthcare professional.

Dr Gulshan Kaul of the Lichfield and Burntwood GP Network said: “The extended hours service will rotate among our GP practices. Patients may not be seen by their regular doctors or nurses. However the clinician who sees them will have access to the patient’s medical record as long as the patient gives consent”.

An online survey was conducted by the CCGs between October 2017 and Thursday 8 February to capture the views of patients and local residents on how, when and where they might choose to use GP services.  Almost 1,000 people completed the survey, and additional focus groups were also carried out with groups or communities that may have specific issues relating to accessing primary care services.

Marcus Warnes, Accountable Officer for the Stoke-on-Trent and Staffordshire CCGs said: “We know people struggle to access GP appointments during what have always been considered normal opening times.

“That’s why we are working hard to build in greater flexibility. It would not be practical for every practice to open in the evening and at the weekend. But we are working hard to ensure that everyone can access appointments somewhere in their area during these times.”

To book an appointment, people simply need to contact their own GP surgery as they would do normally.

Latest News

For minor conditions then visit ...

Some common conditions that people seek GP appointments for will get better within a short time or can be treated with over-the-counter medicines from a pharmacy. For a wide range of minor ailments your local pharmacist should ...

Read more

More suicide and self-harm prevention ...

£300,000 extra funding is going to be spent in Staffordshire and Stoke-on-Trent to support a suicide prevention programme specifically targeting middle-aged men.   One person dies every 90 minutes in the UK through suicide, with the rate for male ...

Read more

New national scheme to develop ...

A new national scheme that seeks to develop the next generation of leaders in the NHS is being piloted across Staffordshire and Stoke-on-Trent. Together We’re Better, the health and care partnership for Staffordshire and Stoke-on-Trent, has ...

Read more

Make your voice count by ...

The views of local people on what works well, what should be improved and what is important when it comes to health and care in Staffordshire and Stoke-on-Trent are the focus of a major public conversation launching today.

Read more

Improving maternity and newborn services ...

Improved access to mental health services, and continuity of carers during pregnancy, birth and beyond, are all key discussion areas in the ongoing public conversation about heath and care taking place across Staffordshire and Stoke-on-Trent. Together We’...

Read more

Patients with diabetes advised to ...

Patients with diabetes are being advised to take precautions during the current hot weather whether they are enjoying the sun at home or during the summer holiday overseas. A growing number of patients in Staffordshire and Stoke-on-Trent ...

Read more