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Ransonware IT Incident - Patient Information

Advice for patients ransomware attack

A number of NHS organisations have been affected by a ransomware attack (an attack on the IT systems which support NHS services). This attack was not specifically targeted at the NHS but it has had an impact on NHS services.   The NHS is working hard to ensure that as few patients as possible are affected.  Below is guidance for those accessing the NHS over the coming days.

Planned treatment and outpatient appointments

If you have a planned operation, procedure or outpatient appointment at a hospital affected by this incident, you should attend as planned.  Please visit the hospital website for further advice and information about routine services at this time. If you are still unsure what to do, contact the hospital directly.

Patients already in hospital at this time will continue to receive normal care. Inpatients will be told if any changes to their planned treatment are needed because of this incident.

If you have a GP appointment

Patients with GP appointments scheduled should attend for their appointment unless they have been contacted by their GP and told not to do so. Your GP practice will be open and working as normal during at this time. However, you may experience some difficulties contacting the surgery while telephone systems are being reconnected.   Appointments may be slower than usual, as some surgeries will be using paper based records whilst electronic systems are switched back on.

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