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Wellbeing Matters


Wellbeing Matters is a new psychological therapies service, which treats patients who are experiencing common mental health disorders, i.e. people who are experiencing depression and/or suffering from anxiety-related disorders.

The Wellbeing Matters service is provided by South Staffordshire and Shropshire Healthcare NHS Foundation Trust, and Mental Health Matters, and is commissioned by South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group (CCG).

Who is eligible?

  • People aged 16+, with the appropriate level of need, and
  • Who have a GP registered within South East Staffordshire (Lichfield, Burntwood and Tamworth)

When does the new service start?

The new service commenced on 1 October 2014.

Why was there a need for a new service?

The CCG has a target to provide access to psychological therapies for 15 per cent of the population of the CCG, who are depressed and suffer from anxiety-related disorders. In addition to this, there was a lack of consistency, quality assurance and equity of access within the previous services. Furthermore, the CCG are no longer able to use specific contracting mechanisms (i.e. LES). Collectively, for these reasons, a new service was procured.

What was the procurement process undertaken by the CCG?

The CCG undertook stakeholder engagement, in particular patient engagement throughout the procurement process, to ensure that the service being procured met the needs of the patients.

A team consisting of Commissioners (CCG and Staffordshire County Council), Procurement and Contracting, Finance and Performance, Human Resources, Quality, GPs and patient representatives undertook a robust commissioning process, which included the following stages; stakeholder consultation, tender advert, Pre-Qualification Questions, Invitation to Tender and Tender Evaluation presentations. At each stage, bidders were assessed on; service delivery, referrer and demand management, patient focus, and quality.

How are patients referred?

The service will only accept referrals from patients, who have been referred to the service by their GP. The diagram below outlines the referral pathway:

Arrows diagram

Patients will receive an assessment from the service within five days of referral. Patients who contact the service without being referred by their GP will be asked to contact their GP for a referral.

What will the Wellbeing Matters Service offer to patients?

The Wellbeing Matters service can help people who are experiencing common mild to moderate mental health difficulties such as:

  • Depression
  • Anxiety and panic
  • Low mood
  • Stress and worry
  • Phobia
  • Trauma

The service offers a range of therapies, which includes:

  • Educational courses and therapy groups
  • Guided self-help
  • Books on Prescription and computerised self-help
  • Telephone treatment sessions
  • Individual face to face treatment sessions
  • Using NICE (National Institute of Clinical Excellence) approved therapies including:
    • Cognitive Behavioural Therapy
    • Counselling approaches

What to do if you think you require the services offered by Wellbeing Matters?

Please visit your GP in the first instance. Your GP will decide if this service meets your needs best and provide you with the appropriate information for your referral, or will provide you with details of a more appropriate service.

How can I keep updated with news about the service?

Follow the Wellbeing Matters service on Twitter or like them on Facebook. They will be sharing what is happening in the service and tips about positive mental health and wellbeing.

Contact us

South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group
Second Floor, Marmion House 
Lichfield Street, Tamworth
Staffordshire B79 7BZ

Working with Cannock Chase CCG and Stafford and Surrounds CCG


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